Refund policy
Purchase Options & Cancellation Policy
Effective Date: 6/5/2025
Business Name: Atlas Pet Waste
Website: www.atlaspetwaste.com
Email: scoop@atlaspetwaste.com
We offer flexible purchasing options to fit your pet waste removal needs. Please review our policy regarding subscriptions, one-time services, cancellations, and rescheduling.
1. Purchase Options
One-Time Service
- Billed upfront at the time of booking
- Includes a full yard scoop and waste disposal (customer bin or optional haul-away)
- Cannot be rescheduled or refunded once service has been rendered
Recurring Service (Weekly or Bi-Weekly)
- Billed monthly in advance at a flat rate
- Continues automatically until canceled
- Includes regular scooping, bagging and disposal on scheduled service days
- Optional $5 per visit haul-away add-on can be included at checkout
2. Cancellation Policy
🛑 Recurring Services
- If cancelled mid-month, no prorated refunds will be issued for unused visits
🚫 No-Access Policy
- If we cannot access your yard due to locked gates, loose dogs, or obstructions, the visit will be skipped but still charged
3. Rescheduling & Weather Policy
- In the event of inclement weather or unsafe conditions, service may be postponed and rescheduled at our discretion
- We will notify you of any schedule changes due to weather or holidays
4. Refund Policy
- No refunds are issued for completed services or missed visits due to access issues
- For billing issues, please contact us within 7 days of the charge
- We do not offer refunds or unused visits in a recurring plan unless the service was not performed due to our error
5. Contact & Changes
To cancel, pause, or update your plan, please contact us directly via:
Email: scoop@atlaspetwaste.com
Website: www.atlaspetwaste.com
We reserve the right to update this policy at any time. Changes will be posted to our website.
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